Customer support

XPrime is committed to providing our customers with world class product and technical support. We realize that your success will dictate our success. We offer programs like a 3-year, no-cost warranty on all XPrime hardware, including the ability to instantly download software upgrades, technical bulletins, and product documentation.

You can speak to our support team directly by calling our toll-free number or by submitting a support request via the web. Our customers can log in to submit their support requests, plus gain access to product updates and technical information.

Speak to a support representative:
Toll free: (888) 977-4631, option #2

Submit a support request on-line:
XPrime support request – No login required

Customer login
Browse and download software updates, technical bulletins, product documentation and more.